5 Important Questions to Ask Your Window Replacement Contractor in San Antonio, TX

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When it’s time to replace your windows in San Antonio, TX, you want to make sure you choose a good company to do it. Here are 5 important questions you should ask a potential window replacement contractor to find out if they’ll be a good fit.

Are you looking to replace your windows in San Antonio, TX?

You already know to ask window professionals for a price quote.

But what other questions do you need to ask?

Here are the 5 most important questions to ask any contractor you’re considering going with.

5 Must-Ask Questions When Choosing A Window Replacement Contractor in San Antonio

Choosing a reputable window replacement contractor is the best way to ensure the job is done right.

Getting the right price is only half the battle. Just as importantly, you need to know a contractor is legitimate and reputable.

Vet potential contractors with the right questions to make sure your new windows are installed correctly, on time, and on budget.

1. Are You Licensed and Insured?

The first question you should ask is: “Do you have a contractor’s license?”

General contractors never have a problem giving you their license information.

Note: Many contractors will answer this question by telling you they have a business license.

A business license is not the same thing as a contractor’s license. While they may be necessary for tax purposes, a business license does not indicate any level of competence on the part of the contractor. Only choose professionals with a contractor’s license which you can verify.

Also, make sure the contractor is insured in order to protect yourself if there is an accident on the job.

A contractor may assure you they have insurance because they have life, health or auto insurance. Don’t fall for it.

Ask to see a certificate of insurance, which proves they have both worker’s compensation and general liability coverage.

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2. How Long Have You Been in Business?

Look for a window replacement contractor who has been in business for several years.

While it’s not a guarantee of solid work, it does provide some assurance. After all, bad companies usually don’t stay in business very long.

Newer companies can be good, but sadly, the failure rate of companies less than three years old is very high. Check references very carefully when dealing with a new contractor.

When your money is on the line, it’s recommended to go with more experienced companies.

3. Do You Offer a Warranty?

Reputable window installers stand behind their work, with most offering warranties for one year or more.

If a contractor doesn’t guarantee their work, there is no need to proceed further.

When you get your windows replaced, you should expect two warranties: One from the contractor, warranting their workmanship. The other warranty comes from the manufacturer of the replacement windows.

Most reliable contractors will still offer to address any problems that arise even after a warranty has expired. That’s because quality window installers want to uphold their reputation and stand behind their work.

4. Can You Provide References and Referrals?

One of the best ways to know what you can expect from a contractor is to ask them for customer referrals. It is an effective way to verify a contractor’s legitimacy.

A good window replacement installer is sure to have some happy customers. As such, your contractor should have a list of referrals to supply upon your request.

Call 3-5 previous customers and ask them what they liked best and least about their experience with the contractor.

Also, ask the contractor for photos of recent work so you can preview their workmanship.

5. How Have You Resolved Past Complaints?

Any contractor who has been in business for a long period of time likely has received a few complaints over the years. It’s understandable.

What’s really important is how did the window replacement installer resolve those issues?

Ask questions such as:

  • Has anyone ever filed a complaint against your business?
  • How did you resolve the complaint?
  • Have you ever lost a court case from a past customer?
  • Has your contractor’s license ever been suspended?

Don’t worry about grilling the contractor, as anyone with a stellar reputation won’t have anything to hide.

For peace of mind, check the company’s record on the Better Business Bureau (BBB) website. Here are our BBB ratings and feedback.

San Antonio Window Replacement –  Closing Considerations

Finding the right window replacement contractor is all about vetting their reputation. Don’t be afraid to ask the right questions.

And, as always, the price is an important factor to consider.

To get the best contractor, find the most reputable installer at the most competitive price. Then sleep well knowing the job will be done right.

If you want your windows replaced in San Antonio, let us give you a free quote.

 

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